Terms and Conditions – Peter Jones

Who Is PeterJones.com?

www.peterjones.com (together with any successor or replacement URL, the “Website”) is a website operated by Peter Jones TV Limited a company registered in England and Wales under company number 04946990 with registered office at Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY (VAT Registration number GB880984376) (“PJTV”).

About These Terms

These are the terms and conditions (“Terms”) that apply when you:

Use the Website
Make a purchase from the Website.

Please read these Terms carefully. By using the Website, you confirm that you accept the Terms in respect of your use of the Website and that you agree to comply with them. Please make sure anyone visiting the Website through your internet connection is aware of these Terms. If you do not agree to these Terms, you must not use the Website.

By placing an order via the Website, you agree to be legally bound by the Terms and Conditions of Sale set out below and confirm that you are at least 18 years old. If you do not agree to such Terms and Conditions, you must not use the Website to make a purchase.

PJTV’s Privacy Policy explains how PJTV collects and uses your personal information.

Terms & Conditions of Sale

Order acceptance and contract formation

After you place an order via the Website, PJTV will send you an order acknowledgement email summarising the item(s) you have ordered. This email does not mean that PJTV has accepted your order – at this stage of your order PJTV is busy carrying out the checks explained below.

After sending your order acknowledgement email, PJTV checks that it can fulfil your purchase (e.g. that each item you are ordering is in stock), there are no pricing errors on the Website or any problems with the payment details you have provided, and you have passed anti-fraud, credit and security checks.

PJTV works hard to try to ensure that all images and details appearing on the Website are accurate at the time you place your order, however, PJTV is unable to accept your order if an error is discovered as part of order processing checks.

PJTV will contact you if it cannot accept your order; in such circumstances you will not be charged for your order.

You will receive an order confirmation email from PJTV once PJTV has completed its pre-contractual checks, taken payment and formally accepted your order. The contract for your purchase of the item(s) you have ordered from PJTV is formed at the time PJTV sends you that order confirmation email.

When PJTV has dispatched your order, you will also receive a dispatch confirmation email together with an invoice. For information on how long it usually takes your order to reach you, as well as any applicable order cut off times, please see the Delivery section in FAQs of the Website.

When payment is taken

If PJTV accepts your order, PJTV will take payment via the method you chose on the Website.

If you order any item from the Website for delivery outside the EU, such item may be subject to import duties and taxes. PJTV doesn’t have any control over these charges, they will be notified to you by your local delivery office, and you will need to pay them prior to delivery.

All prices on the Website are stated inclusive of VAT unless otherwise stated.

Item descriptions

PJTV takes all reasonable care to ensure that all details, descriptions and prices of items and services appearing on the Website are correct at the time when the relevant information was entered onto the Website. Whilst PJTV endeavours to keep the Website as up to date as possible, the information given on the Website at any time may not always reflect the position exactly when you place your order.

PJTV cannot confirm the price of your purchase until your order is accepted and you receive an order confirmation email.

Images and sizes on the Website are for illustrative purposes only. Whilst PJTV has made every effort to portray items on the Website accurately, slight variations may occur. Colour representation and reproduction are dependent upon manufacturing and publishing processes and the set-up of the device upon which you are viewing the Website.

Delivery

A delivery charge will be added to your order value where applicable.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. PJTV does not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

See PJTV’s Shipping Policy for further details.

Changed your mind – here’s when you can cancel

Subject to the conditions below, should you change your mind you can cancel and/or return all or any part of your order:

At any time before you receive our order confirmation email; or
At any time during the 14 calendar days from the day after the date on which the items were delivered. If your order was delivered to you in multiple batches, then this timeframe starts on the day after the last item in your order was delivered to you.

PJTV will be more than happy to offer a refund provided that the items are:

Unworn;
In their original condition;
In their original packaging; and
All product labels are still attached and have not been removed.

If you cancel because you’ve changed your mind, PJTV will refund the price you paid for the items returned together with any applicable standard delivery charges (but not any enhanced or premium delivery charges that you may have selected).

Please return items unworn, in their original packaging, in a pristine condition with all product labels attached and intact and ensure that you fully complete the return section of the delivery note included in the box with your order, otherwise PJTV will not have all the information it needs to process your return.

PJTV may reduce your refund if you’ve changed your mind and do not comply with PJTV’s returns requirements as set out above.

You can cancel your order by emailing help@peterjones.com. PJTV will then provide you with instructions on how to return the item.

Your order will be cancelled at the time you send your cancellation request, and you’ll need to return the items to PJTV within 14 calendar days of your order cancellation.

All returns of items ordered for delivery to the UK are free, and once your return has been verified and accepted by PJTV you will receive a confirmation email and PJTV will endeavour to refund your original payment method within 5 working days of such email. If you are returning an item from outside of the UK, you will need to pay the return costs, unless PJTV is required to pay those costs by law.

To help you to ensure that your return reaches PJTV, it’s recommended that you use a tracked or registered delivery service.

Faulty Item? Here’s what you can do

If an item you have ordered via the Website from PJTV is defective/develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund or an exchange provided that you inform PJTV within thirty (30) days from the day after the date of the delivery of that item to you.

Subject to the defect/fault being verified by PJTV, PJTV will refund you the price of the defective/faulty item along with the delivery charges you paid.

Items with faults/defects caused by accident, neglect, misuse, normal wear and tear or which otherwise fall outside the terms of PJTV’s warranty cannot be returned and won’t be covered by PJTV’s faulty/defective returns warranty. If you return something to PJTV which isn’t faulty, PJTV reserves the right to return it to you at your expense.

Please contact PJTV if you want to return an item outside of the above timeframe.

Please make sure you return any faulty/defective item as well as all original packaging if you still have it. You also need to ensure you have fully completed the returns section of the delivery note included in the box with your order, otherwise PJTV will not have all the information it needs to process your return.

PJTV may reduce your refund if you do not comply with these return requirements.

If you wish to return an item because it is faulty please email help@peterjones.com. PJTV will then provide you with instructions on how to return the item.

Please ensure that you return any faulty/defective items to PJTV within 14 calendar days of your return request.

To help to ensure that your return reaches PJTV, it’s recommended that you use a tracked or registered delivery service.

Nothing in these terms affects your statutory rights. See PJTV’s Refund Policy for further details.

General Terms

Your statutory rights are not affected by these Terms.

PJTV does not exclude or limit its liability to you to the extent it would be unlawful to do so.

PJTV only supplies items for domestic and private use; consequently, PJTV does not accept liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.

These Terms are governed by English law (including in relation to non-contractual matters) and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

In the unlikely event that you have a complaint regarding an item purchased from the Website, please email help@peterjones.com or write to PJTV at PJTV Customer Services, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY.

In the unlikely event that PJTV is unable to resolve your complaint or you are not satisfied with the resolution PJTV has offered/provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr.

These Terms are updated regularly so please ensure that you check the PJ TV Terms and Conditions on the Website at the time you make your purchase, as those are the Terms and Conditions that will apply to that purchase.

Website Terms of Use

The following Terms apply to your use of the Website.

PJTV may suspend or withdraw the Website

The Website is directed to people residing in the United Kingdom. PJTV does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.

How you may use material on the Website

PJTV is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

PJTV’s status (and that of any identified contributors/licensors) as the authors of content on the Website must always be acknowledged.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from PJTV or its licensors.

If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at PJTV’s option, return or destroy any copies of the materials you have made.

Reliance of information on the Website

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although PJTV, its employees, agents and contractors, make reasonable efforts to update the information on the Website, PJTV makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

Nothing in this section excludes or otherwise limits or excludes PJTV’s liability for fraud or fraudulent misrepresentation or any other matter or thing to the extent that the same cannot be lawfully limited or excluded.

PJTV is not responsible for websites it links to

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. PJTV has no control over those resources, and such links should not be interpreted as approval by PJTV of those linked websites or of any information you may obtain from them.

The Website is directed to UK users

Uploading content to the Website

Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with the Website content standards detailed below.

Any content you upload to the Website will be considered non-confidential and non-proprietary.

Where you provide a customer review to the Website or otherwise respond to a customer survey or provide any other opinion related to the Website, PJTV or its business, PJTV may use some or all of the contents of your review, response and opinions for marketing or any other purpose. By submitting a customer review, responding to a survey or otherwise expressing an opinion to PJTV you: (i) grant to PJTV an irrevocable right to use the same for any purpose without restriction; and, (ii) agree to comply with the Website content standards detailed below. Where PJTV uses any review or other material provided by you, PJTV will use it on an anonymised basis.

You agree that PJTV has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is otherwise in breach of applicable laws.

You irrevocably agree that PJTV has the right to remove any posting you make on the Website if, in PJTV’s opinion, your post does not comply with its Website content standards.

You are solely responsible for securing and backing up your content.

Website content standards

These Website content standards apply to all material which you contribute to the Website, and to any interactive services associated with it.

You must comply with, and adhere to, the Website content standards at all times.

A contribution to the Website must be accurate (where it states facts), genuinely held (where it states opinions), and comply with all applicable laws.

A contribution must not:

Be defamatory, obscene, offensive, hateful or inflammatory.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trademark of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party or be in contempt of court.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the contribution emanates from PJTV/the Website, if this is not the case.
Contain any advertising or promote any services or web links to other sites.
Breach any applicable laws.

User-generated content is not approved

The Website may include information and materials uploaded by other users of the Website, which have not been verified or approved by PJTV. The views expressed by other users of the Website may not, therefore, necessarily represent views or values of PJTV.

If you wish to complain about information and materials uploaded by other users to the Website, please contact PJTV via email at help@peterjones.com.

How PJTV may use your personal information

PJTV will only use your personal information in accordance with the terms of its Privacy Policy.

Prohibited uses of the Website

You may use the Website only for lawful purposes and in accordance with applicable laws. You must not use the Website:

To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Website content standards set out above.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of this policy.
Not to access without authority, interfere with, damage or disrupt any part of the Website, including the equipment it is stored on, or software used to provide it.

Rights you are giving PJTV to use material you upload

You retain all of your ownership rights in your content, but when you upload or post content to the Website, you grant to PJTV a royalty-free, irrevocable, perpetual licence to use, store and copy such content in any way whatsoever, and make it available to third parties without restriction.

PJTV is not responsible for viruses and you must not introduce them

PJTV does not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored/hosted, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under applicable laws. PJTV will report any such breach to the relevant law enforcement authorities and will further co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

PJTV’s responsibility for loss or damage suffered by you

PJTV does not exclude or limit in any way its liability to you to the extent that it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that PJTV only provides its Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and you further agree that PJTV has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any items to you, which will be set out in the Terms and Conditions of Sale that apply at your time of purchase.

Legal stuff

These Terms, their subject matter and their formation, are governed by English law (including in relation to non-contractual matters). You and PJTV both agree that the courts of England and Wales will have exclusive jurisdiction (including in relation to non-contractual matters) except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

In the unlikely event that you have a complaint regarding these Terms, please email help@peterjones.com or write to PJTV at, Peter Jones TV Limited, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY.

“Peter Jones” trade mark is registered

“PETER JONES” is a registered trademark. You are not permitted to use the “PETER JONES” trade mark without PJTV’s prior approval in writing.

Changes to these Terms and the Website

PJTV may update and change its Website from time to time to reflect changes to its items, services and to meet its users’ needs and PJTV’s own priorities.

Consequently, PJTV amends these Terms from time to time. Every time you wish to use the Website, please check the Terms available on the Website at that time to ensure you understand the terms that apply at that time.

These Terms were last updated on 23 November 2020.